How do I return an item? (only applicable for online purchases)

First, fill in the return request form here. 

Once the form is filled, please proceed with a return via any of these 2 methods:

1) Drop it off at one of our stores: It's free!

Drop your parcel off at the cashier at any of our stores within 14 calendar days of the delivery date for local Singapore orders.
You will receive your refund within 21 business days* after dropping off your parcel at our store.

To view the our different store locations, click here.

2) Mail it back to us:

1. Pack the item(s)
2. For SG Customers: Send your parcel using a traceable** mode of delivery to: 9 Tai Seng Link, Lee King Hwa Building, Singapore 534053
   For MY Customers: Send your parcel using a traceable** mode of delivery to: A-03-25 , Emhub, Persiaran Surian, Seksyen 3, Taman Sains Selangor, Kota Damansara, 47810 Petaling Jaya, Selangor
3. Your return will be processed within 14 working days from the day we receive your parcel.

*Please ensure that your return order fulfills our Returns Policy before dropping it off at store, as the order will only be checked during processing after the parcel has been transferred to our office.
**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.