Osprey Warranty Registration

Brand Policy

WARRANTY PERIOD

• All Mighty Guarantee Lifetime Warranty

Brand Warranty Policy

• Osprey will repair any damage or defect for any reason free of charge – whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer. What’s NOT Covered? Delamination & Environmental Many environmental and physical factors can affect the life of all fabric coatings. If we find that the affected area is not as a result of a defect in the production of the pack, then this would not be covered under our Guarantee. (including the frequency of use, amount and degree of UV exposure, the frequency and method of cleaning, application of any additional treatments, exposure to significant abrasion as well as moisture, humidity, mould, excessive weather, and chemicals. Puncture marks and scuffs can also sometimes cause the protective membrane to lift.) Accidental Damage / Wear & Tear Damage in the form of abrasions, holes, cuts, tears, burns, internal coating delamination, logo peeling or as a result of an animal attack, outside force or the pack being dropped or dragged would not be covered under our Guarantee. However, where possible we always aim to assist with a functional repair and look at each case on an individual basis. Airline / Travel Damage All of our packs are rigorously tested in order to cope with the usual activities required of flying and travel. If you are unfortunate enough to experience damage to your pack when you are travelling, then we will always aim to assist in a functional repair wherever possible. Damage to Zips Sometimes issues with zips can arise when small particles including dirt, grit, sand and debris get taken up by the zip head. This can then sharpen the zip head causing cuts or tears to the zip tape. We strongly recommend carrying out regular maintenance to the zips of your pack. Damage that is the result of misuse would not be covered under our Guarantee but it may be possible to repair certain issues. However, if teeth are missing or if the zip is extensively damaged it’s possible that we won’t be able to make a repair.